Project Heart: A collaborative exploration of the future of engagement
Engagements, such as roundtables, working groups, committees, and councils, that include Persons With Lived Experience (PWLE) are becoming more common across governments and other sectors. Yet, engagements often focus on what the engager needs to achieve – and little focus is on understanding of the needs and desires of those being engaged.
Project Heart, a Health Canada funded project, set out to understand engagement from the perspective of those being engaged (PWLE) and how engagements can be approached so they are meaningful, inclusive, and impactful for all involved.
The project brought together collaborators from both internal and external to government, including CDTRP’s Patient, Family, and Donor Manager, Manuel Escoto, along with PWLE, and was grounded in design thinking, design research, and participatory design. Together, they co-designed desired futures of engagement, prioritized them, and produced paths toward this ideal future state.